Customer Service

Customer Service


‘Heineken Head Offices Flooded in the Belgard Road Tallaght – call came in to our emergency response team at 21:20 on Sunday the 2nd of October 2011’ Units on site within 45 minutes, thousands of euros saved through rapid response and using the latest drying techniques.’



Over 80% of our business originates from our existing clients through either new services or referralsto friends & family members. Quite simply, we would not have a business if our customer service was not excellent and that is why we at SMC Group put a lot of resources into the job cycle to that every customer gets the five star treatment. With our wide range of services and servicing over 20,000 homes and business SMC Group understand that every customer is crucial to the success of the company. From the your initial phone call to the follow up call on job completion we guarantee our clients the very best service experience.


‘The team from SMC Group where reactive and saved us a lot of money through their expertise and rapid response. There was a lot of panic at the tie and SMC group had the offices up and running within 24 hours, quite unbelievable from when we initially arrived to find water 2 feet up the walls.’


Peter Mc Barron – Facilities Manager – Heineken



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